Delivery & Returns

Delivery

UK - FREE SHIPPING on orders over £100

If your order over £100 worth of products then we will happily pay for delivery.  Please allow up to 14 days for delivery just in case an item is out of stock, however we aim to deliver within 7 days. 

UK under £100 - £5.95

If order something of less value we regret to have to charge delivery to cover our costs. Please allow up to 14 days for delivery just in case an item is out of stock, however we aim to deliver within 7 days. 

European Delivery - £15.00

Please allow up to 16 days for delivery just in case an item is out of stock. 

Rest of the world - £25.00 

Please allow up to 16 days for delivery just in case an item is out of stock.

If you are ordering for a particular event or would like to know a more accurate timescale then please contact us and we will endevour to help you out! Call us on 0208 573 9620 or email us at mybeautifulwigs@googlemail.com. 

Please note, all deliveries may be subject to additional charges if your order is very large.  Should this happen then we will contact you as soon as possible to quote you for delivery.

 

Returns

In the unfortunate event you are not 100% satisfied with your wig then we are here to help. 

To return your wig or any other item we kindly ask that you please follow these easy steps:

1. Please contact us to let us know that you are returning an item - we will issue you with a refund or exchange code

2. Let us know what the problem is, whether its faulty or you have just had a change of heart - This is important as firstly, we will be expecting your return - making your refund easier and quicker to process. Secondly, quality assurance is our number one priority so we like to keep track of everything for you :-)

3. Please fill in your returns form in full, try to leave nothing out so we know exactly why an item has been returned - you will have received a returns form and label with your delivery but if for whatever reason you need another please email us at support@mybeautifulwigs.com and we will happily send you another one.

4. When returning your order please do so within 14 days

Do's and Dont's if you are wanting to return an item

The item must be in its original packaging

The item must not smell of smoke, perfume, or any body odor

To avoid this all wigs and headwear must be tried on using a wig cap

Please do not remove the label.  Any item returned without the label attached cannot be refunded

Any item being sent for an exchange - we must receive the returned item before sending out the exchanged product

Most importantly we want you to be happy - any problems or queries please do not hesitate to contact us on 0208 573 9620 or email us at support@mybeautifulwigs.com